An update from Velocix regarding COVID-19


We hope that our customers and industry colleagues are keeping safe amid the ongoing global COVID-19 pandemic.

We would like to inform you of the steps Velocix has undertaken to ensure the safety and well-being of our customers and employees, as well as to minimize the potential impact to ongoing projects, support, and managed/maintenance service activities. We have directed our employees across all regions to work-from-home, cease travel, and follow social distancing guidelines to protect them and others from potential infection. Our team members have been provided with full access to the tools and systems required to perform their job functions, so we do not expect this change to have a significant effect on our productivity or ability to support customers.

We recognize that many of our clients are experiencing higher traffic demands on their video networks and related systems, which may cause strain on existing deployments as more consumers sequester themselves in their homes and watch TV. To help address this, our support team is on standby to quickly respond to any scaling concerns or other issues that may arise as a result of this increased demand.  Please contact us if you are encountering difficulties and we will jump in to provide the necessary support.

In the meantime, we have taken the following additional steps to ensure our customers continue to be well supported during this global crisis:

  • Support Center: Our 24×7 support center remains fully operational. Our staff is well-equipped to work from home, so we do not anticipate any changes to the level or quality of support our customers will receive.
  • Managed services: Our managed services team is also fully functioning effectively from home and continuing to provide operational maintenance and support. We recently expanded this team and have reserve capacity on-hand to provide a helping hand to any clients that may be impacted by personnel shortages.
  • Professional services: Our professional services teams are continuing to work on project deployments and managing things closely with customers to keep schedules on track.  Staff are able to connect to systems remotely to perform configuration and integration activities, so we don’t expect any major impacts to project timetables.
  • Sales: Our sales organization will conduct all meetings by phone or web conference until we are given the all-clear by governmental health agencies and receive approval from policymakers at our customers and prospective customers to travel.
  • General: We are monitoring the changing conditions in the regions we serve and adapting our response accordingly.  We continue to reinforce public health guidelines with every employee, and we have instructed our teams to notify us immediately if they are feeling unwell so we can take the appropriate contingency steps.

We are here to support our customer’s needs during this difficult time and hope you will let us know if there is anything else we can be doing to help. In the meantime, we will continue to provide updates as we navigate this global situation.


Stay safe,

David Sharpley

CEO, Velocix


Velocix quadruples CDN stream density, lowering IP video scale-out costs for wireline and 5G wireless delivery

Velocix has announced new ultra-high density CDN edge caching software that delivers up to four times the streaming output of previous server generations.

The company’s latest software release has been optimised to run on commercial-off-the-shelf reference platforms featuring AMD chips and solid state NVMe drives, substantially reducing the amount of hardware required to scale-out IPTV and over-the-top (OTT) video services delivered to consumers over wireline and 5G wireless networks.

“With traditional video subscribers increasingly transitioning to new multi-screen IP video services, network operators are facing complex scaling challenges that will continue to intensify as stream demand and mobile viewership over 5G networks flourishes,” said Craig Sinasac, VP Development and Technology at Velocix. “Our software is carefully tuned to supercharge the capabilities of the foundational hardware platform to maximise stream density and CDN efficiency, resulting in a richer return on investment for our customers.”

Velocix has already received a large order for the new CDN software from a top tier multiple systems operator (MSO) that is significantly expanding its IP streaming services in multiple countries this year. Many of the largest and most successful service providers throughout Europe, the Americas and Asia, including Vodafone, Liberty Global, Telefonica and T-Mobile, use Velocix technology to power their premium IP video service offerings.